Frequently asked questions
Frequently asked questions
No. Tech On Wheels does not charge a call-out fee for its onsite IT support. You pay the applicable support charge and any agreed replacement parts, with No Fix, No Pay if we cannot fix the issue. Tell us your location when booking so we can confirm service availability in Hamilton or a nearby Waikato area.
No. There is no additional after-hours charge for booked evening or weekend support. The normal support rates apply, unless you are using an applicable Gold Card offer. Appointments depend on availability, so contact us with your preferred time. Parts and the work needed for the repair still affect the total cost.
It means you do not pay if we cannot fix the issue. We assess the problem and explain the practical options, including when a repair is unlikely to be worthwhile. If a job needs replacement parts or workshop work, we explain the proposed repair and cost before proceeding so you can decide what to do.
Yes. Gold Card members pay $100 for their first onsite visit, and new customers receive $20 off their second onsite visit. Mention your Gold Card when booking so we can confirm the offer, the time included and any additional work. Replacement parts are discussed separately if your device needs them.
Replacement parts are quoted separately from support time. Screens, batteries, SSDs, RAM and other components vary by device model, specifications and availability. Send us the make and model of your computer so we can check suitable options. We explain the proposed parts and repair cost before the work proceeds.
Yes. We explain the cost before ordering replacement parts for your repair. We first need to identify the correct device model and the part required, as similar-looking laptops can use different components. We also explain availability and the expected repair process so you can decide whether you want to proceed.